Frequently Asked Questions
We help you shop anywhere and ship worldwide with parcel forwarding, personal shopper, consolidation, and smart shipping labels.
Anyone who can buy online but can’t ship to their country, faces high shipping costs, or wants to consolidate multiple orders.
We ship from the USA, UK, Germany, China, UAE, Oman (and more) to most countries worldwide.
Send us your original invoice and the seller’s tracking number. If you used our Personal Shopper, we already have them.
Yes—enter origin & destination (plus weight/dimensions) to get an instant estimate. Final price is confirmed after warehouse measurement.
Always the original invoice and seller tracking number. No work starts without them.
Yes. Aramex is our receiving agent for many lanes. They notify us on arrival with photos and measurements.
Label: Shippex (Aflakmarket International) — SHP-[Your Order ID]. c/o Aramex Receiving Agent + warehouse address. No COD. Include invoice inside.
We combine multiple parcels into one box to cut costs. We also repack to reduce volume when it’s safe.
Yes—photo on arrival and after consolidation/repack (on eligible tiers).
Based on actual or volumetric weight (whichever is higher), box size, route, courier, and surcharges (e.g., remote area, fuel).
Usually not. We can estimate, but customs decides the final amount in your country.
We compare DHL, FedEx, UPS, USPS, Royal Mail, Aramex, and reliable local partners—then suggest the best option.
Express: 3–7 working days. Economy: 6–12+ working days, depending on route and customs.
No hazardous materials, illegal goods, lithium batteries not packed correctly, pressurized cans, flammables, or items banned by the destination’s law. Ask us if unsure.
Often yes, with the correct packaging and lane; some destinations restrict liquids or alcohol-based products. We’ll advise case by case.
Optional. We can insure declared value for eligible shipments. Ask before dispatch.
30 days free warehousing per parcel. Storage beyond that may incur a small fee.
For shopper/forwarding services we take a 50–75% deposit. Balance is due after final weight & courier selection.
PayPal, bank transfer, or card (availability varies by country). Fees may apply.
Yes, if the seller allows returns. Return shipping and handling are charged separately.
Yes—volume reduction is part of our consolidation service where safe and allowed.
We share the courier tracking and update you via WhatsApp/email until delivery.
Tell us immediately with photos. We’ll open a case with the courier; insured shipments can claim per policy terms.
Absolutely. We support bulk consolidation, regular lanes, and custom invoicing after KYC.
English, French, Arabic, and Persian for core communications.
Yes—our Personal Shopper can buy from local-language sites (China, Middle East, etc.) on your behalf.
Origin, destination, weight, box size (L×W×H), item type, and invoice/tracking if already purchased.
We must refuse prohibited/illegal items, misdeclared goods, or shipments that fail safety/compliance rules.
WhatsApp: +968 9265 6567 | Email: support@shippex.online / sales@shippex.online
