Frequently Asked Questions (FAQs)

Shippex.online is an international parcel forwarding and logistics platform that helps customers shop from global stores and ship their purchases worldwide, even if the seller does not offer international shipping.

We provide a secure address in multiple countries where you can have your online purchases delivered. We then forward your packages to your actual address anywhere in the world.

Shippex works in 5 simple steps:

Shippex offers a comprehensive suite of logistics solutions:

We ship worldwide to multiple regions, including:

Shipping availability depends on destination rules and courier services.

Yes! Our Personal Shopper Service (Buy-For-Me) is perfect when:

• A website doesn't accept your payment method
• The store doesn't ship internationally
• You need assistance purchasing from local marketplaces
• You want someone to handle the entire purchase process

How it works:

1. Send us the product link and details
2. We provide you with a quote (item cost + service fee)
3. You approve and make payment
4. We purchase the item on your behalf
5. We forward it to your address

Shippex can purchase items on your behalf and forward them to you when websites don't accept your payment method or don't ship internationally.

We offer generous storage options:

Yes! Package Consolidation is one of our most popular services that can help reduce shipping costs and customs fees.

Benefits:

• Cost Savings: Pay for one shipment instead of multiple
• Lower Customs Fees: Combined packages often have better duty rates
• Simplified Tracking: One tracking number for all your items
• Convenience: Receive all purchases in one delivery

How it works:

1. Multiple packages arrive at our warehouse
2. We wait for all packages to arrive (you set the wait time)
3. We professionally consolidate into one secure package
4. You pay for consolidated shipping
5. We ship the consolidated package to you

Yes! Our Professional Repacking Service helps reduce shipping costs by minimizing shipment size and reducing shipping charges.

What we do:

• Remove excessive retail packaging
• Consolidate items from multiple boxes
• Use space-efficient packaging materials
• Secure fragile items with proper padding
• Reduce package dimensions by up to 50%

Cost Savings Example:

We provide repacking and volume reduction services to minimize shipment size and reduce shipping charges.

Shipping costs are calculated based on these factors:

Use our shipping calculator for instant estimates.

Shippex works with multiple trusted couriers, including:

We select the best carrier based on your destination, package type, and budget.

These charges are determined by:

• The destination country's customs authority
• Declared value and type of items
• Import regulations and trade agreements
• Current tax rates in the destination country

You are responsible for:

1. Paying any applicable duties and taxes
2. Providing accurate item descriptions and values
3. Checking your country's import regulations

These charges are determined by the destination country's customs authority.

Our Policy:

• We require accurate commercial invoices
• Invoice adjustments may be possible upon request
• All adjustments remain subject to customs laws
• Customers assume full responsibility for declared values

Consequences of Undervaluation:

We recommend declaring the actual purchase value to ensure smooth customs clearance.

Tracking your shipment is easy:

Tracking Process:

• Package received at our warehouse
• Dispatched from origin country
• Customs clearance processing
• Out for delivery
• Delivered successfully

Once your shipment is dispatched, you will receive a tracking number to monitor your package in real time.

This includes but is not limited to dangerous goods, weapons, illegal substances, live animals, and restricted electronics.

Common Reasons for Delays:

Our Support Process:

1. We immediately notify you of any known delays
2. Our team contacts the carrier for updates
3. We assist with required documentation
4. We provide regular status updates
5. We help resolve customs issues when possible

Yes, we offer several disposal options:

Important Notes:

• Fees vary based on package size and contents
• Some items cannot be returned (perishables, personalized)
• Return eligibility depends on the seller's return policy
• We provide a disposal certificate upon request

We offer return-to-sender and discard services upon request. Fees may apply depending on the situation.

We offer multiple contact channels for your convenience:

Yes, we charge a $2.75 processing fee per package to cover receiving, logging, and storing your items in our secure facility.

We offer 30 days of free storage for all packages. This gives you plenty of time to consolidate multiple purchases into one shipment.

After the free storage period, we charge $0.50 per day, per package that has exceeded the 30-day limit.

Consolidation combines multiple packages into one shipment. We charge $5 per package included in the consolidation.

By combining packages, you pay international shipping once on one consolidated box rather than multiple times on several smaller boxes. This can save up to 80% on shipping costs.

Yes, we offer comprehensive shipping insurance starting at $3. The exact cost varies depending on the declared value of your shipment.

What's covered without insurance?

• Basic carrier liability (usually limited to $100 or less)
• Standard delivery guarantee from carriers

What insurance adds:

• Full declared value protection
• Comprehensive damage coverage
• Theft protection
• Faster claims processing through Shippex

Yes, our extra packaging/wrapping service costs $5. We'll add bubble wrap, protective materials, and ensure your fragile items are securely packed.

Overweight packages incur a $10 surcharge to cover special handling and carrier fees for packages exceeding standard weight limits.

Yes, we offer an additional photos service for $8. This includes detailed interior photos of your items beyond the standard exterior photos we provide for free.

Express Processing ($8.75) moves your package to the front of all processing queues, ensuring faster photos, consolidation, and shipment preparation.

Yes, our Assisted Purchase service costs 13% of the total invoice value or a minimum fee of $13 for low invoice amounts. This service is perfect when retailers don't accept international payments or have geographic restrictions.

Use our online calculator on the Shippex.online website by entering your destination country and package details. Remember that shipping costs are separate from the service fees listed here.

What's included in our quotes:

• All applicable service fees
• Shipping costs based on actual dimensions
• Any requested add-on services
• Processing and handling fees

Custom quotes for special cases:

For unusual shipments (extremely large, hazardous materials, etc.), we'll provide a custom quote before proceeding with any charges.

All fees are added to your Shippex account and can be paid along with your shipping charges when you request shipment of your consolidated package.